Terms of Service

1. Acceptance of Terms

By accessing our website at subscribeit.com or engaging our services, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy.

2. Services Description

SubscribeIT provides B2B technology services including but not limited to:

• Managed cloud services and infrastructure management
• Database administration and data platform services
• AI and machine learning solutions
• Enterprise platform management
• Technical staffing and consulting services
• 24/7 security operations and monitoring

3. User Obligations

You agree to:

• Provide accurate and complete information when requested
• Maintain the confidentiality of account credentials
• Use our services only for lawful purposes
• Not interfere with or disrupt our services
• Not attempt to gain unauthorized access to our systems
• Comply with all applicable laws and regulations
• Not use our services to transmit malware or harmful code

4. Service Level Agreements

For enterprise clients with executed service agreements:

• 99.99% uptime guarantee for critical services
• 24/7/365 support availability
• Response times as defined in individual service contracts
• Scheduled maintenance windows with advance notice

Specific SLAs are detailed in individual Master Service Agreements (MSAs).

5. Payment Terms

For paid services:

• Fees are specified in service agreements or statements of work
• Payment terms are typically net 30 days from invoice date
• Late payments may incur interest charges as permitted by law
• Services may be suspended for non-payment after notice period
• All fees are exclusive of taxes unless otherwise stated

6. Intellectual Property Rights

Our IP

All content, features, and functionality on our website and in our services, including but not limited to text, graphics, logos, software, and documentation, are owned by SubscribeIT or its licensors and are protected by intellectual property laws.

Client IP

You retain all rights to your data and content. We claim no ownership over client data processed through our services.

License Grant

During the term of service, you grant us a limited license to access and use your data solely to provide the contracted services.

7. Confidentiality

Both parties agree to:

• Maintain confidentiality of proprietary information
• Use confidential information only for authorized purposes
• Implement reasonable security measures to protect confidential data
• Return or destroy confidential information upon termination

8. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW:

• Our services are provided "as is" without warranties of any kind
• We are not liable for indirect, incidental, or consequential damages
• Our total liability shall not exceed amounts paid in the 12 months prior to the claim
• We are not liable for third-party actions or force majeure events

Some jurisdictions do not allow limitation of implied warranties or liability, so these limitations may not apply to you.

9. Data Protection and Security

We implement industry-standard security measures:

• SOC 2 Type II certified operations
• ISO 27001 compliant security practices
• 256-bit encryption for data in transit
• Regular security audits and penetration testing
• GDPR and CCPA compliance for applicable data

10. Termination

By You

You may terminate services according to the terms specified in your service agreement, typically with 30-60 days written notice.

By Us

We may suspend or terminate services immediately if you breach these Terms or for non-payment after notice.

Effect of Termination

Upon termination, we will provide data export assistance as specified in your service agreement. Fees for services rendered remain due.

11. Indemnification

You agree to indemnify and hold SubscribeIT harmless from any claims, damages, losses, or expenses arising from your use of our services, violation of these Terms, or infringement of third-party rights.

12. Dispute Resolution

Governing Law

These Terms are governed by the laws of the State of Texas, United States, without regard to conflict of law principles.

Arbitration

Any disputes shall be resolved through binding arbitration in Dallas, Texas, except for claims that may be brought in small claims court.

13. Changes to Terms

We reserve the right to modify these Terms at any time. Material changes will be notified via email or website notice. Continued use of services after changes constitutes acceptance of modified Terms.

14. Contact Information

For questions about these Terms, contact us:

15. Severability

If any provision of these Terms is found to be unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary, and the remaining provisions will remain in full force.

16. Entire Agreement

These Terms, together with any executed service agreements and our Privacy Policy, constitute the entire agreement between you and SubscribeIT regarding the use of our services.